ENShipping & Returns
Delivery, returns and our service promise
Everything you need to know about how we ship your order, how long delivery takes, and how returns work at dealora.shop.
Fast dispatch
Orders are prepared and handed to our shipping partner as quickly as possible during business days.
1 to 3 business days
Estimated delivery time for our standard shipping option within the United States.
Simple returns
Changed your mind? Return eligible items within 30 days of delivery in original condition.
Shipping rates and free delivery
We currently ship with DHL at a flat rate of $4.54. Orders above $57.02 qualify for free standard shipping automatically at checkout.
| Shipping method | Time | Cost |
|---|---|---|
| DHL standard delivery | 1 to 3 business days | $4.54 |
| Orders over $57.02 | 1 to 3 business days | Free |
Business days are Monday through Friday, excluding public holidays. Once your order has shipped, we will send you a confirmation with tracking details.
Delivery address
Please double-check your shipping address at checkout. If you need to correct it after ordering, contact us as soon as possible. We may not be able to update an address once an order is already in transit.
Order tracking and delivery issues
After dispatch you will receive a tracking link by email. If your tracking has not updated within a reasonable time, or if your parcel shows as delivered but you cannot find it, please reach out to us and we will look into it with DHL.
What to do if your parcel is delayed
- Check the tracking link for the latest status and any local carrier notes.
- Allow an extra business day for rural routes or high-volume periods.
- If there is still no update, contact our team with your order number.
Damaged or incomplete orders
If an item arrives damaged or something is missing, keep the packaging and contact us within 48 hours of delivery. Include your order number and photos of the packaging and item so we can resolve the issue quickly.
Returns and refunds
If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order. Items must be unused, in their original packaging, and in the same condition that you received them.
How to start a return
- Contact our customer service team with your order number and the items you want to return.
- We will confirm whether the return is eligible and provide the return instructions.
- Send the items back in their original packaging, ideally using a trackable shipping method.
- Once we receive and inspect the return, we will process your refund.
Refund timing
Refunds are issued to the original payment method. Please allow up to 10 business days after we receive your return for the refund to appear, depending on your bank or card issuer.
Non-returnable items
For hygiene and safety reasons, certain items may not be eligible for return. Any restrictions will be confirmed with you when you request a return.
Contact us
If you have any questions about shipping, delivery, or returns, our team is ready to help.
Email: [email protected]
Phone: +18188501173