ENWhat can I do if I am experiencing issues on the website?
If you're having trouble making an online purchase, try the following steps: Clear your browser's cache and cookies. Try using a different browser. Us...
What payment methods are accepted?
We accept a variety of payment methods: Traditional credit and debit cards (Visa, MasterCard, American Express, Discover) Buy Now & Pay Later opti...
Do I need to use a separate mailing bag or box for returning items?
No, there is no need to use a separate mailing bag or box. You can simply seal the original shoe box and place the return label directly on it. Ensure...
Does Birdies ship to my area?
Birdies proudly ships within the continental United States, with free standard shipping on qualifying orders and faster priority and expedited options...
What are final sale and clearance items?
Final sale and clearance products are items liquidated at the lowest price possible. As noted on our product pages, clearance page, and returns page, ...
How soon will I get my package?
Standard Shipping: We typically process orders within 2-3 business days. For most shipments, you can expect to receive your order within 3-10 business...
Why didn't I receive my order confirmation email?
The two most common causes are an outdated email address on file and spam blockers filtering out our emails. Please ensure your user information is cu...
How can I track my order?
We will email you a shipping confirmation with your tracking link as soon as your order has left our facility! Please be sure to check your spam and j...
How do I return an item?
You can make your return request via Redo . Please enter your order number and zip code to get started.
What size should I order?
Birdies are available in whole and half sizes from 6-12*, excluding 11.5. Birdies also offers certain silhouettes in wide sizing as well! Most o...
Will out-of-stock items be restocked?
We recommend checking our website regularly for updates on stock availability. If an item is discontinued, we may not be restocking it in the future. ...
Can I ship shoes back using UPS if I don't have a USPS nearby?
Please reach out to us at [email protected] so we can see what carrier options are available for your return. We typically use Fed Ex or USPS h...
Help! I need to change my address
Because we usually get orders out the same day they are placed, all orders move into processing very quickly. Once an order is in processing, we are u...
How much does shipping cost?
Our shipping cost is a flat rate of $5.00. We offer free standard shipping (5-8 business days) for orders over $85, which is automatically applied at ...
Can I exchange for a different style?
We are only able to process exchanges for the same style at this time. You can exchange for any option available in the style, including size and colo...
Can I make adjustments to my order after it has been placed?
Sometimes, yes. Once your order is placed, we work super hard to get it to you as quickly as possible with the details provided at checkout. The statu...
I purchased a pair of customized Birdies, can I return or exchange them?
Please contact our support team for assistance.
Is there a promotion for first time purchasers?
While we currently do not offer a specific promotion for first-time purchasers, we are excited to offer a 10% discount to customers who sign up for ou...
How do you clean your Birdies?
We recommend sprinkling the inside with baking soda when they get a bit dirty. It will absorb and freshen them up a bit, and you can dump out any exce...
How should I return multiple items with one return label?
If you are returning multiple items using a single return label, please pack them together in one box. Our system generates only one label per return ...
Does Birdies have arch support?
Yes, Birdies have many features including a heel cookie that contribute to overall comfort and support. Birdies do not replace the function of orthoti...
What can I do if I am experiencing issues on the website?
If you're having trouble making an online purchase, try the following steps: Clear your browser's cache and cookies. Try using a different browser. Us...
What payment methods are accepted?
We accept a variety of payment methods: Traditional credit and debit cards (Visa, MasterCard, American Express, Discover) Buy Now & Pay Later opti...
Do I need to use a separate mailing bag or box for returning items?
No, there is no need to use a separate mailing bag or box. You can simply seal the original shoe box and place the return label directly on it. Ensure...
Does Birdies ship to my area?
Birdies proudly ships within the continental United States, with free standard shipping on qualifying orders and faster priority and expedited options...
What are final sale and clearance items?
Final sale and clearance products are items liquidated at the lowest price possible. As noted on our product pages, clearance page, and returns page, ...
How soon will I get my package?
Standard Shipping: We typically process orders within 2-3 business days. For most shipments, you can expect to receive your order within 3-10 business...
Why didn't I receive my order confirmation email?
The two most common causes are an outdated email address on file and spam blockers filtering out our emails. Please ensure your user information is cu...
How can I track my order?
We will email you a shipping confirmation with your tracking link as soon as your order has left our facility! Please be sure to check your spam and j...
How do I return an item?
You can make your return request via Redo . Please enter your order number and zip code to get started.
What size should I order?
Birdies are available in whole and half sizes from 6-12*, excluding 11.5. Birdies also offers certain silhouettes in wide sizing as well! Most o...
Will out-of-stock items be restocked?
We recommend checking our website regularly for updates on stock availability. If an item is discontinued, we may not be restocking it in the future. ...
Can I ship shoes back using UPS if I don't have a USPS nearby?
Please reach out to us at [email protected] so we can see what carrier options are available for your return. We typically use Fed Ex or USPS h...
Help! I need to change my address
Because we usually get orders out the same day they are placed, all orders move into processing very quickly. Once an order is in processing, we are u...
How much does shipping cost?
Our shipping cost is a flat rate of $5.00. We offer free standard shipping (5-8 business days) for orders over $85, which is automatically applied at ...
Can I exchange for a different style?
We are only able to process exchanges for the same style at this time. You can exchange for any option available in the style, including size and colo...
Can I make adjustments to my order after it has been placed?
Sometimes, yes. Once your order is placed, we work super hard to get it to you as quickly as possible with the details provided at checkout. The statu...
I purchased a pair of customized Birdies, can I return or exchange them?
Please contact our support team for assistance.
Is there a promotion for first time purchasers?
While we currently do not offer a specific promotion for first-time purchasers, we are excited to offer a 10% discount to customers who sign up for ou...
How do you clean your Birdies?
We recommend sprinkling the inside with baking soda when they get a bit dirty. It will absorb and freshen them up a bit, and you can dump out any exce...
How should I return multiple items with one return label?
If you are returning multiple items using a single return label, please pack them together in one box. Our system generates only one label per return ...
Does Birdies have arch support?
Yes, Birdies have many features including a heel cookie that contribute to overall comfort and support. Birdies do not replace the function of orthoti...